Managed backup – small
Operating a small server estate presented this financial services company with the familiar challenge of wanting enterprise-class performance without being able to justify dedicated internal expertise. Our managed service delivers a cost-effective way of achieving the service level the client needed.
Managed backup – medium
Having experienced a major data loss and perceiving their incumbent supplier to be too expensive, the client asked us to provide a higher service level, improve reporting and find cost savings. This we achieved, delivering backup success routinely above 99.7% each month despite the estate growing by 125%.
Managed backup – large
The largest estate we look after is an 8,000 server multi-platform, multi-domain environment spanning 10 time zones. Only through a meticulously planned take-on has it been possible to achieve the required enterprise-class service levels. Arguably the greatest benefit of our relentless quest for high performance has been managing multi-day failures down from 7.6% at take-on to less than 0.15%.
Like many companies, a data outage prompted this property company to consider a move into the cloud. Not only did our solution meet the immediate requirement, but we also identified a single point of failure in the client’s infrastructure. Furthermore, costs were reduced by 47%.
The client was looking for a new backup provision. Working to a tight schedule to put the new solution in place and ensure there was no service gap, the solution was implemented on time and the first full backup taken for all business-critical servers one day before expiry of the outgoing contract.
Enterprise Backup reporting
Improving reporting across a diverse estate for an investment bank meant defining a formal set of requirements across a number of functions before making recommendations for standardisation and education. The client not only benefited from better visibility but also operational efficiencies.
Our assessment highlighted the solutions to a variety of problems faced by a UK insurance company, including completing the backup before business hours, configuration changes to improve processing and a reduction in tape handling effort.
Faced with Court-imposed demands to recover data and poor historical retrieval rates, the client turned to us for help. Using techniques we passed on to the client’s staff, data retrieval improved from 20% to 93% and all deadlines were met.
A global IT services company asked us to supplement their in-house team across a variety of accounts. Our assistance ranged from remediating poorly-performing environments to design projects, upgrades and roll-out of new functionality.
Design & build 1
In designing and implementing a replacement NetBackup environment for 1,500 Solaris servers, we overcame network and capacity issues and achieved lower operating costs, greater control and better backup success rates.
Design & build 2
The challenge was designing and implementing a new Commvault Simpana backup environment for an estate of 4,500 servers. Key to a successful roll-out and transition to in-house operations was not only delivery of the solution but clear communication with other parts of the programme.
The client had been managing their end user’s backup environment for years and finally decided to migrate it to their own datacentre. Sustaining service levels throughout, we completed the migration on time.
Our client asked us to bring a 600-server TSM environment into a managed service from incumbent suppliers who were underprepared for the task in such a short timeframe. By drawing up missing documentation and extracting as much knowledge as possible, the move was ultimately successful.
Following an upgrade, an investment bank with an estate of 1,800 servers experienced a total backup outage lasting five days. Providing tactical assistance before getting to site, we identified the issue and recovered the backup catalogue ahead of the client’s deadline, averting a serious data loss.
Key to transitioning an environment to a managed service is getting it to a steady, well-performing state. Using our standard checklist to evaluate hardware and software changes required to a complex, ageing ARCserve environment allowed us to raise backup success to 95% before a successful transition.
The client wanted to improve its media management operation to address reporting inflexibility and inaccuracies between tapes and media records within the backup environment. We applied a standard set of rules and adopted matching and sorting techniques to resolve the vast majority of issues and recommended implementing a translation table to cater for legacy tapes in a new tracking system.
After winning a contract to host a UK Government department’s servers, our outsourcing client asked us to assess the end user’s infrastructure. Recommendations included an upgrade to NetBackup 7.5 to take advantage of de-duplication and cross-site replication.
The client wanted a demonstration of the advanced features of snapshot client and database agents provided by NetBackup 7.1. Following a successful build and proof of concept, they decided to implement the technology.